Fast answers to your tech support questions
Have a question about our services? Pricing, or what to expect when you contact us? Most common questions answered below. If you don't find your answer here, please fill out our contact form and I'll respond within 24 hours.
Tip: Scroll down to find answers about service areas, emergency repairs, and our process.
I'll respond to your inquiry within 24 hours.
For urgent matters, call or text my Google Voice number. Once I receive your message, I'll get back to you as soon as possible — often within a few hours during business days.
I prioritize urgent requests but don't offer same-day service.
If your computer won't start, you've lost important files, or have a critical issue, please email me immediately with "URGENT" in the subject line. I'll respond within 24 hours and arrange for priority service based on your situation.
I serve Livingston County and surrounding areas in Michigan.
Standard Rate: $90/hour
One-hour minimum for on-site service. Additional time billed in 30-minute increments.
No hidden fees: All pricing is discussed before any work begins. If additional time or parts are needed, we'll discuss this together first.
I charge separately for replacement parts.
You'll receive an estimate before I install any new components (hard drives, RAM, power supplies, etc.). If you want to proceed, we'll discuss the cost and warranty details together. No surprises!
Yes! I stand by my work.
Labor: 90-day warranty on repairs and installations. Parts: Warranty varies by manufacturer (typically 30-90 days). If something goes wrong within the warranty period, contact me for free troubleshooting or service.
I provide one-on-one tech lessons at my rate ($90/hour).
Perfect for seniors or anyone who wants to become more comfortable with technology. Topics include computer basics, smartphone setup, email/internet troubleshooting, and smart home devices.
Here's the typical flow:
We work by appointment.
When you contact me, I'll check my availability and propose 2-3 time windows that work for you. I'm flexible with scheduling to accommodate your needs.
I currently accept:
Coming soon: Credit/debit card processing online!
No payment due until work is complete: We discuss all costs upfront. You pay only when you're satisfied with the service.
Web: Use the contact form on the home page
Phone: (810) 522-8310
Hours: By Appointment
If you're calling, I'm available during business hours. For urgent matters, call or text so I can respond promptly when possible.