1. Information We Collect
We respect your privacy and are committed to protecting your personal information. When you visit our website or contact us, we may collect the following information:
- Name — when you fill out our contact form
- Email Address — for responding to your inquiries and sending updates
- Phone Number — if provided via phone call or contact form
- Device Information — basic information about how you visit our site (browser type, device type)
2. How We Use Your Information
We use the information we collect to:
- Respond to Inquiries — Answer your questions about our services and provide accurate, timely responses to your technology needs
- Provide Services — Schedule appointments, provide estimates, and deliver the technical support you request
- Communicate With You — Send appointment confirmations, follow-up questions, and service updates
- Improve Our Services — Understand customer needs and enhance our offerings based on your feedback
3. How We Protect Your Information
We take reasonable security measures to protect your personal information:
- Secure Data Transmission — We use HTTPS encryption for all form submissions and sensitive communications
- Limited Access — Only I (Brian) can access customer contact information. No third parties have access to your personal data.
- Data Retention — Contact information is retained only as long as needed for service purposes or legal requirements, typically 2-3 years for records and 6 months for communications
4. Cookies and Tracking Technologies
This website may use cookies and similar technologies to enhance your browsing experience:
- Necessary Cookies — Enable basic site functionality (required for form submissions)
- Analytics Cookies — May be used anonymously to understand site usage patterns and improve performance
- Third-Party Services — No third-party tracking is currently in use. If analytics are added in the future, they will only track anonymous data.
5. Data Sharing and Disclosure
We do NOT sell, trade, or rent your personal information to third parties. We may share information only when necessary:
- Service Delivery — With vendors who help us provide services (e.g., payment processors for any purchases)
- Legal Compliance — To comply with applicable laws, regulations, or legal requests
- Business Transfers — In the event of a merger, acquisition, or sale of our business
6. Your Rights
You have certain rights regarding your personal information:
- Access & Correction — Request to view or correct the information we hold about you by contacting us directly
- Deletion Request — Request deletion of your data (subject to legal retention requirements)
- Opt-Out — Request to stop receiving communications by replying "unsubscribe" to any email
7. Children's Privacy
Our services are intended for individuals aged 18 and older (adults). We do not knowingly collect personal information from children under 18. If we discover such collection, we will take steps to delete the data.
8. Third-Party Links
Our website may contain links to third-party websites. These are not operated by us, and this Privacy Policy does not apply to them. We encourage you to read the privacy policies of any site you visit.
9. California Residents (CCPA Notice)
If you reside in California, you have certain rights under the California Consumer Privacy Act (CCPA). This website does not knowingly collect sensitive personal information and complies with applicable data privacy laws.
10. Contact Us
If you have any questions about this Privacy Policy or your privacy rights, please contact us:
- Web: Use the contact form on the home page
- Phone: (810) 522-8310
- Service Area: Livingston County and surrounding areas in Michigan
We will respond to your inquiry within 24 hours.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new effective date. We encourage you to review this policy periodically.
12. Consent
By using our website and submitting contact information, you consent to the collection and use of your personal information as described in this Privacy Policy.